IT Support with Cyber Security

Overview

This programme has been developed in partnership with Microsoft and kindly supported by LOETB and J.P. Morgan.

Want to launch your career in cyber security but don’t have prior IT experience or education and don’t know where to start?

This programme is open to anyone aged 18+ and currently unemployed or working on a zero-hours contract.

Don’t have a degree? You don’t need any qualifications or experience to apply and we encourage applications from groups under-represented in the tech industry – particularly women, those without university degrees and those aged under 35.

Join Generation’s free bootcamp to build your confidence in a supportive environment and land your first job in IT Support with the tools to progress into in-demand cyber security roles within 3-5 years.

Benefits to you:

• At NO cost you you, gain all the skills you need to kickstart a career in the IT Support industry
• Teach you how to progress your career into high paying €65K+ cyber security positions with numerous (and growing) opportunities!
• Average estimated starting salary from €25-30k in IT Support and €35k+ progressing as a Network Engineer, Desktop Engineer or System Administrator
• Gain access to a career in technology, one of Ireland’s fastest growing sectors.
• No previous qualifications or experience needed, only an interest in this career choice!

Who is this programme for?

This programme is open to anyone aged 18+ currently unemployed or working on a zero-hours contract.

You don’t need any qualifications or experience to apply and we encourage applications from groups under-represented in the tech industry – particularly women, those without university degrees and those aged under 35.

We are looking for learners who:

• enjoy working with IT hardware and software
• like to help people and have an understanding of good customer service
• are enthusiastic about sustaining a great career in IT

Learner requirements

• Aged 18+
• Not in education, training, or working regularly more than 16 hours per week
• Have the legal right to work & live in Ireland – for non-EU citizens, we can only accept applications from those on a Stamp 1G Spousal (Graduate Stamp 1G Visas are not eligible) or Stamp 4 Visa
• Live in Ireland, in particular Dublin, Kildare, Meath, Louth & Wicklow and – if applicable – willing to relocate to commutable areas for job opportunities in employer centres
• Available for 9 weeks, and ready to start a full time entry level job straight after the course

What will you gain from the programme?

Free training: Over 9 weeks, you’ll learn how to successfully launch your career in IT Support and the skills needed with our dedicated Curriculum team.

Cyber Security: learn specific security technical skills around networking, configuring accounts and many more to help you stand out from the crowd.

Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.

Connect with employers: At the end of the programme, we will connect you with employers with live vacancies and help you with your employability such as CV writing and mock interviews.

What industry skills will you learn?

Technical skills

We’ll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you’ll understand:

• How to diagnose and resolve hardware and software problems across the latest technologies
• How to configure and install networks and operating systems with the right security
• How to provide excellent customer communication
• The behaviours and mindsets needed to progress to new career opportunities

Behavioural skills

In every job, there are key skills that will help you be successful and stand out as a high quality team member. We’ll help you learn how to develop the key behavioural skills that will ensure you can transition into your new career smoothly and successfully. You’ll develop skills in:

• Growth mindset
• Persistence
• Future Orientation
• Personal Responsibility
• Communication and confidence

Are you currently receiving jobseeker payments from INTREO?

INTREO customers can continue to receive their jobseeker payments while taking part in a Generation Ireland programme. To make sure your payments continue, you should:

1. Receive an offer from Generation for your chosen boot-camp programme
2. Submit a completed Education, Training and Development application to your local INTREO centre, along with a copy of your Generation offer email
3. Receive written approval from your INTREO centre before starting day one of your Generation programme

INTREO state that to continue receiving jobseeker’s payment, you should be:

• aged over 21 and in receipt of a jobseeker’s payment for 6 months.
• OR aged between 18 and 20, and have not been in formal education for 2 years, plus 6 months in receipt of a jobseeker’s payment.

If you don’t meet these criteria, you can still apply to a Generation programme but you won’t be able to continue receiving jobseeker’s payment. 

During your programme, you will then continue to receive your normal weekly payment, the availability condition of your jobseeker’s payment is waived, and you are not required to sign-on the Live Register.

Program Dates

What does an IT Helpdesk Analyst do?

As a helpdesk analyst, you play a important role in companies as the first contact between the company and its customers.

You’ll be the main point of contact with customers, providing the first level of support. You handle incoming help requests and queries via email or phone and also liaise with other IT experts to provide solutions to customer problems and issues. Helpdesk analysts quickly assess every situation and determine the best course of action for the customer.

The Application Process

Ongoing benefits of Generation

A trusted network. You’ll join our ever-growing network of Generation graduates with access to continued learning and support from us.

Get involved and give back. There are many ways to get involved with spreading the Generation message once you graduate to help more people access life-changing careers.

Ongoing support. Use your new Generation network to find out about future career opportunities and troubleshoot challenges with each other.