• Generation Ireland Logo
  • Verizon Logo
  • Service Desk Institute Logo

Get certified as an IT Professional for FREE. Build your confidence in a supportive environment to enter a career in IT Support. 

Benefits to you:

  • At NO cost you you, gain an IT certification worth 1500  from the Service Desk Institute who are a leading global community for everyone working in the IT service and support industry.
  • Gain access to a career in technology, one of Ireland’s fastest growing sectors.
  • Average estimated starting salary from €24k  and after 2 to 3 years progression to €26k+ Team Leader, Desktop Engineer or System Administrator.
  • Other career options include specialising in Databases, Cloud, Security or Infrastructure.
  • No previous qualifications or experience needed, only an interest in this career choice!

How it works:

  • Free training: Over 12 weeks, you’ll learn how to successfully launch your career in IT Support and the skills needed with our dedicated Curriculum team.
  • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey int employment.
  • Connect with employers: At the end of the programme, we will connect you with employers with live vacancies and help you with your employability such as CV writing and mock interviews.

Key Information:

  • Application Stages: Please see below for more information on how to get involved.
  • Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession.
  • Programme Manager contact details: Any questions, please email Nadine at generationireland@generation.org and we will be happy to help!

Program Length

12 weeks

Monday to Friday, 9am to 5pm

Remote learning

All courses are currently being conducted remotely

Start Date

29 November 2021


  • Aged 18+
  • Not in education, training, or working regularly more than 16 hours per week
  • Have the legal right to work & live in Ireland
  • Live in Dublin or willing to relocate to Dublin for a job opportunity
  • Available for 12 weeks, and ready to start a full time job in Dublin in IT Support straight after the course
Free IT Certification worth €1500
Up to €24k average estimated starting salary
Delivered in collaboration with: Verizon Logo

A few simple steps

  1. 15 minutes 1

    Fill out some details

    Start your application by filling out some quick details about yourself.
    Apply Now!

  2. 30 minutes 2

    Complete some online tasks

    In your own time, complete some tasks related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete them.

  3. 90 minutes 3

    Meet us at an online info session

    Following completion of your application, sign up for an information session. You'll hear from employers and past participants, and learn how to be successful in your application.

  4. 2 hours 4

    Interview and ID Checks

    We use this time to get to know you better as a person, to learn about your motivation to do the programme, and to understand how we can best support you to complete it successfully.
    You'll also need to bring ID and work status documentation with you to this interview.

  5. 5

    Programme Starts

    We’ll let you know next steps of your application, which will either be to join the programme, or a referral to further opportunities.


  • Aged 18+
  • Not in education, training, or working regularly more than 16 hours per week
  • Have the legal right to work & live in Ireland
  • Live in Dublin or willing to relocate to Dublin for a job opportunity
  • Available for 12 weeks, and ready to start a full time job in Dublin in IT Support straight after the course


Funded by

  • Verizon Logo

Insight into IT Support

This programme is a great springboard into one of Ireland's fastest growing sector with strong career progression opportunities in technology.

Developed with leading employers, we will teach technical skills covering hardware, software, mobile devices, networking, operating systems and security; combined with the necessary soft skills.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to diagnose and resolve hardware and software problems across the latest technologies
  • How to configure and install networks and operating systems with the right security
  • The behaviours and mindsets needed to progress to new career opportunities
  • How to provide excellent customer communication

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work in a team
  • Communicate effectively
  • Adapt to different situations
  • Ongoing learning and development

What your journey will look like

  • 1

    Take the first step

    Go through the selection process outlined earlier.
    Apply Now!
  • 2

    Get oriented

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3


    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4


    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5


    Graduate and celebrate your achievement with your friends and family.
  • 6


    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges