Customer Support

Are you motivated by talking to new people and customers and solving their problems in a fast-paced environment? Are you excited by a career-path with fast progression options?

You don’t need any existing experience or qualifications to be part of this training programme — Just eagerness to support customers of your favourite high-street brands or organisations and a determination to learn and launch your career!

  • Free training and qualification: You’ll learn all you need to successfully launch your career in Customer Support — as well as the behaviour and mindset skills you need to progress with your career!
  • Connect with employers: At the end of the programme, Generation will connect you with employers hiring for Customer Support roles, support you through your application, and help you transition into your working life.
  • Mentorship & Career Coaching: We provide a 1-1 career coaching experience for up to 6 months post program, to identify your personal challenges and work with you to overcome them!
  • Stand out from the crowd in a highly competitive job market!

Working in Customer Support, estimated average salaries start at €23K. After just 2 years, you can expect to progress into other roles with a salary increase up to €30K. These follow-on roles include technical specialist, team-leader or side-steps into new departments such as marketing or HR.

Program Length

5 weeks

Monday to Friday, 9am to 5pm

Remote learning

All courses are currently being conducted remotely

Start Date

26 July 2021

Requirements

  • Aged 18-29
  • Not in education, training, or working regularly more than 16 hours per week
  • Have the legal right to work & live in Ireland
  • Live in Dublin or willing to relocate to Dublin for a job opportunity
  • Available for 5 weeks, and ready to start a full time job in Dublin in Customer Support straight after the course
Up to €30k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market
Delivered in collaboration with: Verizon Logo

A few simple steps

  1. 15 minutes 1

    Fill out some details

    Start your application by filling out some quick details about yourself.
    Apply Now!

  2. 90 minutes 2

    Meet us at an online info session

    Following completion of your application, sign up for an information session. You'll hear from employers and past participants, and learn how to be successful in your application.

  3. 30 minutes 3

    Complete some online tasks

    In your own time, complete some tasks related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete them.

  4. 2 hours 4

    Interview and ID Checks

    We use this time to get to know you better as a person, to learn about your motivation to do the programme, and to understand how we can best support you to complete it successfully.
    You'll also need to bring ID and work status documentation with you to this interview.

  5. 5

    Programme Starts

    We’ll let you know next steps of your application, which will either be to join the programme, or a referral to further opportunities.

  6. 6

    Build your career

    Continue to advance your career in Customer Support, progressing into new roles within 2 years. Share your successes with the Generation team and stay connected with Generation through our Alumni community.

Requirements

  • Aged 18-29
  • Not in education, training, or working regularly more than 16 hours per week
  • Have the legal right to work & live in Ireland
  • Live in Dublin or willing to relocate to Dublin for a job opportunity
  • Available for 5 weeks, and ready to start a full time job in Dublin in Customer Support straight after the course

Location

Funded by

  • Verizon Logo

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to speak to any customer with confidence
  • Learn the behaviour and mindset skills needed to progress to new career opportunities
  • Resolve customer problems over the phone, webchat, or email, using a range of digital tools

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Tackle any problem
  • Communicate effectively
  • Manage your time
  • Work in a team

What your journey will look like

  • 1

    Take the first step

    Go through the selection process outlined earlier.
    Apply Now!
  • 2

    Get oriented

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Train

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Prepare

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Graduate

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Advance

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges